Our Team

Your GlenOaks Team

Sam Quam, Administrator

Sam is the excellent administrator of GlenOaks Senior living Campus. Surely, not a new face to New London, he grew up in town, and was quite active in sports in high school. Amazingly, his parents own McKales Catering, and the campus has been fortunate for them to sponsor our Meals on the Go program. 

Sam currently lives in Willmar with his lovely wife of 2.5 years. He has also been recently blessed with a new baby girl. In his free time, he loves to golf and is an avid sports fan; stating he loves all Minnesota sports especially the Vikings! 

Sam obtained his bachelor’s in business with a concentration in Healthcare Leadership and Long-Term Care Administration from Concordia College in Moorhead. He became the administrator at Parkview Manor in Ellsworth where he worked for about a year and a half. From there, he shared his talents with Fair Oaks Lodge in Wadena where he worked as the administrator for over a year. He has been with GlenOaks Senior Living Campus since June of 2019. 

As the administrator of the campus, Sam is responsible for the daily operations of the nursing home as well as the assisted living and independent living suites. His responsibilities also include staffing, financial management, supervising resident care, marketing, and community outreach. 

Sam is a great asset to the GlenOaks team and loves to help wherever he can. He is readily available to answer any questions and strives to make the move in experience comfortable.

Jesse Olson, Environmental Service Director

Jesse is the incredible environmental service director at GlenOaks Senior Living Campus. He is certainly a familiar face around New London. Jesse works very hard on campus and, for the last 6 years, has shared his time working on the New London Fire Department. He is also an active member of the Lakes Area First Responders. 

He currently resides in New London with his wife of 13 years and his two children. He is an avid outdoorsman and enjoys being on the boat in the summer. 

Jesse has been a member of the GlenOaks team since June 2019. His prior experience includes working on the city maintenance crew for 6 years. As the environmental service director, his responsibilities include inventory management and overall campus operations. 

Jesse is very knowledgeable and quick to respond to anyone in need. He remains a vital part of the GlenOaks team and is always willing to help! 

Michelle Hofmann, Clinical Reimbursement Manager

Michelle is the clinical reimbursement manager and MDS coordinator at GlenOaks Senior Living Campus. Working as an RN in the facility for 19 years, Michelle is truly a familiar face. With a 26-year background in long term care, she brings with her an abundance of knowledge. 

Michelle lives with her husband of 20 years and two children, in Brooten. In her free time, Michelle enjoys finding and exploring new places. She also loves to be outside and utilizes the nice weather for camping, ATV riding and kayaking. She also enjoys reading. 

As the clinical reimbursement manager and MDS coordinator, her primary responsibilities include, performing resident assessments for reimbursement purposes, care planning and ICD-10 coding to individual diagnosis that are needed for insurance reimbursement. She is also a key player in Reimbursement. 

Michelle is a great resource and will continue to be an excellent member of the GlenOaks team that will be available to answer questions and help any way that she can. 

Sue Swanson, Housing Manager

Sue is truly an asset to the campus. Working as the Housing Manager, she is one of the most senior members of the GlenOaks team. She has been with the campus for 35 years, starting her career as a CNA in high school. 

Sue received her certification in Human Services and Gerontology, which allowed her to continue her career at GlenOaks for 12 years as the Social Service Director. In 2010, she became the Housing Manager, where she has presided over the assisted living suites and the independent living apartments for the past decade. 

Sue is no stranger to the New London area. She grew up in Belgrade, and currently resides on her childhood farmstead. She has one daughter that lives close by. Together, she and her daughter raise goats, chickens, turkeys, and horses. She states that she enjoys staying active and spends most of her time at home tending to the animals. She also enjoys her role taking care of senior dogs. She currently has 5 foster dogs that she loves to walk daily. 

The Housing Manager oversees all day to day operations of the assisted living suites and the independent living apartments. She is also responsible for updating families on current residents, as well as assessing incoming referrals. Sue also oversees all the admissions and discharges of the independent living apartments. She continues to be a valuable member of the GlenOaks team and is always willing to lend a helping hand as well as answer any questions that you have! 

Holli Cogelow-Ruter, Social Services Director & Admissions Coordinator

Holli is our exceptional Social Services Director and Admissions Coordinator. 

Holli has been a familiar face around the GlenOaks Campus for 16 years. She wears many hats at the facility and has an extensive career in healthcare. She started her impressive career in nursing as a CNA, receiving her LPN license from Ridgewater college. She has worked as an LPN for 20 years. Holli has also been thrilled to share her expertise as an EMT on the New London Ambulance, where she has volunteered her talents for the last 2 decades. 

Born and raised in the New London area, Holli lives with her husband of 25 years just outside of town. She has two grown children and one adorable grandson. As busy as she is, she loves to spend time with her family in Montana; whom she visits whenever she can. She and her husband also enjoy scuba diving and fly fishing together. 

The primary functions of the Admissions Coordinator are to screen all admits and to schedule and arrange room placement. As a Social Service Director, she is involved with all coordination of the admission process, including resident assessments and all related paperwork. 

Holli is passionate about her job and she loves to help residents and their families with any questions or concerns they have. 

Jennifer Keller, Director of Nursing

Jennifer has been an RN since 2015. She has been an asset to the Glen Oaks team since 2019; and brings with her extensive knowledge that she has gained throughout her 23 years working in healthcare. With a substantial background in home health, Jennifer has mastered care coordination with area physicians and other members of the healthcare team to create care plans specific to individual client needs. 

Jennifer lives in Clara City with her husband of 19 years and their 4 boys. She states that she enjoys spending time with family and friends and her favorite place to be is at the lake. She loves to be outside and cherishes the warm months of summer. 

The Director of Nursing is responsible for day to day operations of the entire nursing department as well as over-seeing staff meetings, training of nursing staff and the entire employment process. She also is a key player in maintaining corporate compliance. 

Jennifer is happy to answer your questions and is excited to welcome you to Glen Oaks Senior Living Campus! 

Katy Ziemer, Business Office Manager

Katy is our Business Office Manager. She has been a member of the Glen Oaks family for 5 years. Receiving her bache- lor’s degree in human resource management; she shares her expertise in her ability to provide the right balance of professional knowledge and critical thinking skills to have a positive impact on the human environment of our campus. 

When Katy has free time, she enjoys reading books and being outside. One of her favorite things to do is to go fishing with her family. She is a native of the New London area, and lives just north of town with her husband of 10 years and her 2 kids. 

The main duties of our business office manager are to handle all resident accounts including insurance verification, coordinate management and employee relationships, and over-seeing the general administrative functions of our campus.

Katy is available to answer any questions you may have and is eager to help!

Lori Pederson, Wellness Director

Lori is our Wellness Director. She has been with GlenOaks Senior Living Campus since October 2018. Previously, she worked for Prudential and Divine House and prior to that she worked as a Children and Family Ministry Director with Peace Lutheran Church for 6 years. Lori is currently working to achieve her certificate as an Activities Director. With this certification, added to her already impressive background, she will continue to enrich the lives of the residents at GlenOaks Senior Living Campus. 

Lori has been a member of the New London – Spicer community for 23 years. Growing up in Benson, moving here was not too big of a change. She and her husband of nearly 20 years, have loved living in the New London area. They have 6 children, three of which still live at home. They also have 10 grandchildren which they adore! She loves to spend time with her family on the weekend. In the summers, they love to frequent the beaches. Her hobbies include, shopping, crafting, and going to movies. She loves to travel and says that she cannot wait for the day to take a trip to Europe with her husband. 

The responsibility of the Wellness Director is to prepare care plans for resident activity and wellness. She also plans and implements the activity calendar for the campus. Lori is an exceptional member of the GlenOaks team and is here to help answer any questions you may have! 

Char Wold, Assistant Director of Nursing (ADON)

Char has been with GlenOaks Senior Living Campus for 9 years. She has been an asset to our clinical team as a RN case manager. 

Char has been working as a nurse since 1994, when she graduated with her LPN degree. She received her RN degree in 1996 and has been working in a variety of positions in healthcare; including at the Belgrade Nursing Home as a DON. 

Char lives on a farm with her husband. She also has 3 daughters that she is very proud of. In her free time she enjoys camping, biking, snowmobiling and riding her horses. She is an avid traveler and has been to Europe on several occasions. Her favorite place is Norway.

In her new position as ADON, she will be overseeing infection control and will be responsible for new staff orientation. Char will also be involved as part of our admissions team and she is here to help!